Returns & Exchanges

At Decaf Co, we prioritize the freshness of our beans and your satisfaction with every brew. If you are not completely happy with your purchase, we offer a 30-day return window for all non-perishable hardware and unopened coffee products.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at hello@decafco.com with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring that coffee bags remain sealed to comply with food safety regulations.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process a full refund to your original payment method within 3-5 business days.